Hi There, We sincerely apologize for any inconvenience. Here are some steps for the troubleshooting. Thank you for your patience.
1, Please check your credit card balance and make sure it supports USD currency payment.
2, Please do not use anonymous IP when placing the order.
3, Please pay attention to the correctness of your credit card number and expiration date, as well as the CVC or AVS code when making the payment. Please kindly be advised that Stripe will not charge twice for the same order.
4. If your credit card issuer and your delivery address are not in the same country, please contact the card issuer first to obtain the authorized transaction authority.
5. If, after entering all the information needed, as well as the credit card info, it returns to the form you had filled out, not a confirmation page, with a "place order" button. Please don’t worry, it might be because of the risk control of the Stripe Credit Card Acquisition Center or simply a system error due to congestion. You may try again a couple hours later or another day, you can also update your browser to a higher version or pay with a new credit card.
6. Make sure the billing address is the same as your credit card billing address. Do not make repeated payments for more than four times for the same order at the same time.
7. Please kindly be advised that the risk control is provided by Stripe and Klarna, which do not collect any private data.

1. Stripe credit card acquisition.
2. Klarna zero interest rate installment.
3. You can also initiate your payment to Paypal account: xueya@yiwarehouse.com, and notify us of the delivery.

Usually, it takes 3-5 days.

We aim to make the most comfortable mattress at the best price, then here is the Acesleep mattress. Acesleep mattress has excellent performance in softness, support, breathability and durability. 120 nights in home trial, 15 year limited warranty and free shipping and return guarantee you a free-risk mattress shopping experience.

From the date you purchase the Acesleep mattress, the 120-night trial policy comes to effect. You can try the Acesleep mattress at home for 120 nights to figure out if it is right for you. If Acesleep is not your ideal mattress, We’ll remove the mattress from your home and either donate it to a local charity or have it recycled. Either way, your original form of payment will be refunded 100 percent. Please note that with financed orders, interest paid is not refunded. Fewer than 3% of Acesleep sleepers return their mattress.

The type of support that sits under Acesleep mattress is just as important as the different layers of foam. It can ultimately affect the lifespan and performance of the mattress. It should be put upon a firm and stable platform, such as box spring, flat floor or our adjustable frame. The general rule of thumb is the firmer, the flatter, the better.

Once you've placed your order, your original Acesleep Mattress will arrive in about 2-5 days. We ship via UPS. Upon shipping, we'll send you an email with your tracking information so you can stay up to date on your shipment. We recommend keeping an eye on your spam folder as well as your inbox since a lot of business emails are directed there automatically!

We understand your concerns about it. Instead of 20 minutes tests at a retail store, we provide 120-night free-risk in home trial. You can try Acesleep mattress in the comfort of your own home to determine if it is perfect for you.

We have few returns, but if it happens, we make it simple as much as possible. Just contact our customer service team, we'll work with you to arrange a pickup through a local charity or recycling partner and refund you in full.